Terms and Conditions

Automatic Billing Policy

Please Note: At signup, all subscriptions are pre-payed for the first month. For your convenience, your subscription will automatically renew at the end of each monthly subscription cycle, and you will receive email notifications about upcoming expiry/renewal dates and prices. To stop automatic billing, go to ‘Manage Subscriptions‘ in the ‘My Account’ Page and select ‘Stop-Auto Billing’. We will notify you via email of the changes to your subscription as well as before your subscription expiration. You can also view your billing history in the ‘My Transactions’ page of your Account.

Rest assured, your personal information is always safe.

We are a PCI DSS compliant BluePay® merchant and use the latest in secure encrypted tokenization for all online transactions. Your credit card information is never stored openly on our server. We also never share any of your personal information, email address, phone number, or location with anyone, ever.

Upgrading or Downgrading Subscriptions

You can easily change your subscription to a new package level: ‘Basic’ or ‘Premium’ by clicking ‘Manage Subscriptions‘ then ‘Change‘ in your Account Portal. A credit will be applied to the transaction upon changing the subscription package or duration if there is time left on your subscription. This subscription credit is automatically applied, and is reflected in the new expiration date in your subscription details on the ‘Manage Subscriptions’ page.

Cancellation

Please Note: If you’re using a recurring discount, you’ll no longer receive the promotion even if you resubscribe. To cancel your subscription, login and click ‘Manage Subscriptions‘ in the ‘My Account‘ Page. Click ‘Cancel Subscription‘. Your billing will stop and your access to the shows will cease. However, you’ll need to sign-up again under the original ‘Subscribe’ page if you want to listen again. Please let us know the reason you’re cancelling so we can resolve any issues you may have encountered.

Contact Us

We hope you’ll continue to enjoy your subscription for years to come. As always we love hearing from you so feel free to drop us a comment! You can email us at members@steelonsteel.com or call toll free: 1.800.829.5646.

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